This page governs the terms of use for the website and the purchase of products offered under the brand Güsto – Naturalmente Artigianale, a trademark of The Store Sagl.
1. General Information
The website is managed by The Store Sagl, operating under the brand Güsto – Naturalmente Artigianale.
Accessing the site and purchasing products implies acceptance of these terms and conditions.
The products offered are handcrafted and may vary from the images shown on the website. Such variations are considered part of the artisanal nature of the product and do not constitute a defect.
2. Products
All products for sale are artisanal food products, made with selected ingredients and non-industrial processes.
By their nature, the products are perishable.
3. Prices and Payments
All prices are expressed in Swiss francs (CHF) and include VAT where applicable.
Available payment methods are indicated during the checkout process.
4. Order Processing
Orders are processed within 1–2 business days of payment confirmation.
During peak periods, such as Easter and Christmas, processing times may vary slightly.
5. Shipping and Delivery
Shipments are made via Swiss Post, using protective packaging designed to preserve the freshness and integrity of the products during transport.
Delivery generally occurs within 24 hours, with a maximum of 48 hours during peak periods, depending on the destination.
Any delays attributable to the shipping service are not under the direct control of The Store Sagl.
6. Returns and Right of Withdrawal
In accordance with current regulations, there is no right of withdrawal for perishable food products.
However, it is possible to report any issues exclusively in the following cases:
- product visibly damaged at the time of delivery
- altered product (e.g., moldy)
In such cases, the customer must contact the seller within 24 hours of receiving the order, attaching photographic documentation (gustolugano@gmail.com).
7. Liability
The Store Sagl is not liable for:
- delays due to force majeure
- service disruptions attributable to the courier
- improper use or incorrect storage of products after delivery
Liability is in any case limited to the amount of the order placed.
8. Contact Information
For any information, requests, or reports, you can contact us at the following email address:
or via the Contact page of the website.
Document version
Version 1.0 – updated on 2026-02-10.
This document may be subject to changes or updates over time, including as a result of regulatory changes or updates to the services offered.
The most recent and updated version is always available on this page. Any changes will take effect from the date of publication.