{"id":6323,"date":"2026-02-03T06:55:35","date_gmt":"2026-02-03T06:55:35","guid":{"rendered":"https:\/\/xn--gsto-0ra.ch\/conditions-expeditions-et-retours\/"},"modified":"2026-02-12T11:43:27","modified_gmt":"2026-02-12T11:43:27","slug":"conditions-expeditions-et-retours","status":"publish","type":"page","link":"https:\/\/xn--gsto-0ra.ch\/fr\/conditions-expeditions-et-retours\/","title":{"rendered":"Conditions, exp\u00e9ditions et retours"},"content":{"rendered":"\n<p>La pr\u00e9sente page r\u00e9git les conditions d\u2019utilisation du site et d\u2019achat des produits propos\u00e9s sous la marque <strong>G\u00fcsto \u2013 Naturalmente Artigianale<\/strong>, marque commerciale de <strong>The Store Sagl<\/strong>.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>1. Informations g\u00e9n\u00e9rales<\/strong><\/h2>\n\n<p>Le site est g\u00e9r\u00e9 par <strong><a href=\"https:\/\/www.zefix.ch\/it\/search\/entity\/list\/firm\/1473470\">The Store Sagl<\/a><\/strong>, qui op\u00e8re sous la marque <strong>G\u00fcsto \u2013 Naturalmente Artigianale<\/strong>.<br\/>L\u2019acc\u00e8s au site et l\u2019achat des produits impliquent l\u2019acceptation des pr\u00e9sentes conditions.<\/p>\n\n<p>Les produits propos\u00e9s sont fabriqu\u00e9s de mani\u00e8re artisanale et peuvent pr\u00e9senter des variations par rapport aux images affich\u00e9es sur le site. Ces variations doivent \u00eatre consid\u00e9r\u00e9es comme faisant partie de la nature artisanale du produit et ne constituent pas un d\u00e9faut. <\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>2. Produits<\/strong><\/h2>\n\n<p>Tous les produits en vente sont des <strong>produits alimentaires artisanaux<\/strong>, fabriqu\u00e9s avec des ingr\u00e9dients s\u00e9lectionn\u00e9s et des processus non industriels.<br\/>Par leur nature, les produits sont <strong>p\u00e9rissables<\/strong>.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>3. Prix et paiements<\/strong><\/h2>\n\n<p>Tous les prix sont exprim\u00e9s en <strong>francs suisses (CHF)<\/strong> et incluent la TVA le cas \u00e9ch\u00e9ant.<br\/>Les modes de paiement disponibles sont indiqu\u00e9s lors de la phase de paiement.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>4. Traitement des commandes<\/strong><\/h2>\n\n<p>Les commandes sont trait\u00e9es sous <strong>1 \u00e0 2 jours ouvrables<\/strong> \u00e0 compter de la confirmation du paiement.<\/p>\n\n<p>En p\u00e9riode de forte demande, comme \u00e0 P\u00e2ques et \u00e0 No\u00ebl, les d\u00e9lais de traitement peuvent subir de l\u00e9g\u00e8res variations.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>5. Exp\u00e9dition et livraison<\/strong><\/h2>\n\n<p>Les exp\u00e9ditions sont effectu\u00e9es via <strong><a href=\"https:\/\/www.post.ch\/it\">La Poste Suisse<\/a><\/strong>, en utilisant des emballages de protection con\u00e7us pour pr\u00e9server la fra\u00eecheur et l\u2019int\u00e9grit\u00e9 des produits pendant le transport.<\/p>\n\n<p>La livraison a g\u00e9n\u00e9ralement lieu sous <strong>24 heures<\/strong>, avec un maximum de <strong>48 heures en p\u00e9riode de forte demande<\/strong>, selon la destination.<\/p>\n\n<p>Les \u00e9ventuels retards imputables au service d\u2019exp\u00e9dition ne sont pas sous le contr\u00f4le direct de The Store Sagl.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>6. Retours et droit de r\u00e9tractation<\/strong><\/h2>\n\n<p>Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, <strong>le droit de r\u00e9tractation n\u2019est pas pr\u00e9vu pour les produits alimentaires p\u00e9rissables<\/strong>.<\/p>\n\n<p>Il est toutefois possible de signaler d\u2019\u00e9ventuels probl\u00e8mes exclusivement dans les cas suivants :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>produit visiblement endommag\u00e9 au moment de la livraison<\/li>\n\n\n\n<li>produit alt\u00e9r\u00e9 (par exemple moisi)<\/li>\n<\/ul>\n\n<p>Dans de tels cas, le client est tenu de contacter le vendeur <strong>dans les 24 heures suivant la r\u00e9ception de la commande<\/strong>, en joignant une documentation photographique (<strong><a href=\"mailto:gustolugano@gmail.com\">gustolugano@gmail.com<\/a><\/strong>).<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>7. Responsabilit\u00e9<\/strong><\/h2>\n\n<p>The Store Sagl n\u2019est pas responsable des :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>retards dus \u00e0 des cas de force majeure<\/li>\n\n\n\n<li>dysfonctionnements imputables au transporteur<\/li>\n\n\n\n<li>utilisations inappropri\u00e9es ou mauvaises conditions de conservation des produits apr\u00e8s la livraison<\/li>\n<\/ul>\n\n<p>La responsabilit\u00e9 est dans tous les cas limit\u00e9e au montant de la commande effectu\u00e9e.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>8. Contacts<\/strong><\/h2>\n\n<p>Pour toute information, demande ou signalement, vous pouvez nous contacter \u00e0 l\u2019adresse e-mail :<\/p>\n\n<p><strong><strong><a href=\"mailto:gustolugano@gmail.com\">gustolugano@gmail.com<\/a><\/strong><\/strong><\/p>\n\n<p>ou via la page <strong>Contacts<\/strong> du site.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Version du document<\/strong><br\/>Version 1.0 \u2013 mise \u00e0 jour le 10\/02\/2026.<\/p>\n\n<p>Le pr\u00e9sent document peut faire l\u2019objet de modifications ou de mises \u00e0 jour au fil du temps, \u00e9galement en fonction de l\u2019\u00e9volution de la r\u00e9glementation ou des mises \u00e0 jour des services propos\u00e9s.<\/p>\n\n<p>La version la plus r\u00e9cente et \u00e0 jour est toujours disponible sur cette page. Toute modification prendra effet \u00e0 compter de sa date de publication. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>La pr\u00e9sente page r\u00e9git les conditions d\u2019utilisation du site et d\u2019achat des produits propos\u00e9s sous la marque G\u00fcsto \u2013 Naturalmente Artigianale, marque commerciale de The Store Sagl. 1. Informations g\u00e9n\u00e9rales Le site est g\u00e9r\u00e9 par The Store Sagl, qui op\u00e8re sous la marque G\u00fcsto \u2013 Naturalmente Artigianale.L\u2019acc\u00e8s au site et l\u2019achat des produits impliquent l\u2019acceptation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6323","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions, exp\u00e9ditions et retours - g\u00fcsto.ch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xn--gsto-0ra.ch\/fr\/conditions-expeditions-et-retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions, exp\u00e9ditions et retours - g\u00fcsto.ch\" \/>\n<meta property=\"og:description\" content=\"La pr\u00e9sente page r\u00e9git les conditions d\u2019utilisation du site et d\u2019achat des produits propos\u00e9s sous la marque G\u00fcsto \u2013 Naturalmente Artigianale, marque commerciale de The Store Sagl. 1. 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